1. General Agreement

Welcome to Coco Pet Shop. By accessing our website, browsing our catalog, or purchasing pet nutrition and supplies, you agree to comply with our store terms and policies. Coco Pet Shop operates out of D Ground, Faisalabad, Punjab, Pakistan, delivering authentic pet essentials nationwide.

2. Pricing, Orders & Currency

All prices displayed on Coco Pet Shop are in Pakistani Rupees (PKR). We provide transparent, competitive pricing on all premium pet food brands. While we maintain real-time inventory and pricing accuracy, in the rare event of a system typo or distributor adjustment, our team will notify you prior to order dispatch.

3. Payment Methods

To ensure a smooth shopping experience across Pakistan, we support:

• Cash on Delivery (COD): Pay cash at your doorstep in any city or town across Pakistan.
• Direct Bank Transfer (IBFT / Raast): Direct transfer to our official business bank account.
• JazzCash & EasyPaisa: Instant mobile wallet transfers.

4. 100% Authenticity & Expiry Guarantee

We are uncompromising when it comes to pet nutrition. All pet foods and veterinary formulas — including Royal Canin, Reflex, Wanpy, Nutram, and Klumpy — are 100% original, factory-sealed, and batch-inspected with long shelf life. We never sell loose or unverified stock.

5. 7-Day Returns & Exchanges

We provide a dedicated 7-Day Return & Exchange Window for products received damaged, defective, or incorrect. For hygiene and pet health reasons, opened bags of food and treats cannot be returned. Please visit our Return & Exchange Policy for full details.

6. Customer Support

Our pet care team is available daily for any order inquiries or feeding advice: